Are you passionate about helping small businesses online?

We are looking for a customer service specialist to join our Helpdesk Team, delivering next-level customer service and digital marketing services on a hugely varied portfolio of clients.

Where do you fit in?

Our PPC Helpdesk works with over 1600 clients, delivering impeccable service to all without compromise. Your role will mainly revolve around customer service, welcoming new clients on board, ensuring processes are completed correctly with the perfect understanding of what we can do for them, whilst also spotting and pitching opportunities for our clients to expand their marketing. Alongside this, you will also be expected to deal with the daily inbound enquiries through email, and over the telephone.

We are therefore looking for someone who is a brilliant all round communicator, passionate about Digital Marketing and looks to bring the best results and service to our clients.

Desirable Skills:

• Good Knowledge of Google Ads Campaigns
• Practical use of Google Analytics
• Working with SMEs/SME background

Essential Skills:

• Well organised
• Good time management skills
• Team Player
• Positive can-do attitude
• Customer service/Account Management skills
• Client focused mindset
• Commercial acumen

Who are Add People?

Add People are built to serve small to medium-sized businesses. There are 6million in the UK, that account for 60% of the employment of the nation. They are the lifeblood of the economy and we’ve been serving them since 2002.

But, they’re a diverse bunch …And we don’t discriminate, we put as much effort into growing their business online whether they’ve 1, or 101 employees.

With our team of over 150 digital marketing professionals and 4000 clients around the world, it’s our aim to help small businesses thrive.

We’re a Google Premier Partner, Microsoft Elite Channel Partner and a Facebook Marketing Partner … and have been awarded Investors In People (IIP) “Platinum”.

As an Investors in People Platinum Accredited company, we offer a structured onboard, extensive training and development, with continuing discussion and focus around career progression.

The flexibility of our hybrid working environment means you can work on site and collaborate with other colleagues in our open plan office space in Altrincham or work from home.

Our friendly and supportive culture makes Add People, the perfect place to embark on a digital career, of further progress your account management journey.

Why work for Add People?

• Sociable working hours
• Healthcare scheme
• Contributory pension
• 30 days holiday which increases with service (includes BH’s)
• Sick pay
• On-site bar
• Child care voucher scheme
• Cycle to work scheme
• Weekly pay
• Subsidised social events
• Regular incentives and rewards
• Hybrid working – remote/ collaborative office based
• LGBTQ+ friendly workplace
• Age-inclusive
• Investors In People (IIP) Platinum