In the interest of a strong partnership and successful campaign, we have outlined the responsibilities and  requirements of our agreement below. These Service Terms are subject to the General Terms and each individual term applies unless agreed otherwise in your Contract.

Our service 

As your digital marketing partner, we will carry out our services with a reasonable standard of care. Our SEO services will consist of:

Research*: We will conduct an initial review of your business, including your website’s structure, content, conversions, user experience, off-page SEO and competition.

Monitoring & Optimisation*: We will monitor the current performance of your website and carry out on-page and off-page optimisation activity designed to improve the visibility and performance of the site, in line with the recommendations from the audit.

Transparency & Satisfaction: We will provide you with reporting on our activity and any work completed will be owned by you, the site owner. You will also be able to provide service feedback to make sure you are happy with the service you receive.

*Your work can include, and is not limited to the deliverables above – we will flexibly adapt the specific Services we provide to reflect our understanding of your requirements.

Client responsibilities

In order for us to deliver our services effectively, there are a few specific requirements for you to consider. These requirements are your responsibility and they are essential to making sure that we can deliver our services properly:

Access: To facilitate the delivery of our services, you should provide the required access credentials including, but not limited to: FTP details, Google Logins and Website CMS access details.

Content: We may, on occasion, ask you for marketing collateral or information relevant to your business for use in your campaigns. You must ensure that you provide us with the requested content and understand that any delays may impact the delivery and performance of your campaign.

Approval: We require approval and feedback on delivered work within a reasonable timescale.

Platforms: You must comply with the terms and conditions of any third party agreement you enter into in relation to our services, such as advertising platforms.

Third Party Liability

Add People have no control over any third-party platforms nor the algorithms that operate the Search Engines, and thus cannot guarantee how your listings will display, nor can we take responsibility for any detrimental effects from actions made by you or the third-party platforms or Search Engines.